Because your newborn’s skin is exquisitely delicate, choosing the right texture and fit deserves flexibility and complete peace of mind.
Effortless Exchange & Return Process
If you wish to exchange a size, switch colors, or return any product for any reason, we welcome your request within 14 days of receiving your shipment.
Return & Exchange Conditions (Protecting Newborn Hygiene)
To protect infant health and maintain stringent hygiene standards, items must meet these simple criteria:
- Unwashed & Unworn: Items must be in brand new, original condition, never washed or tried on without undergarments.
- Original Luxury Packaging: Items must include original gift boxes, fabric pouches, and all product tags intact.
- Gift Sets & Bundles: Entire bundle contents must be returned together in pristine condition.
- 14-Day Window: Returns or exchange requests must be initiated within 14 days of delivery.
How to Initiate a Return or Exchange
- 1. Quick Message: Send your order number and request to our WhatsApp team.
- 2. Doorstep Pickup: We dispatch a courier directly to your home to collect the parcel.
- 3. Instant Resolution: Once received and verified, we dispatch your replacement size immediately or refund your account within 3–5 business days.